Quality policy

Fresh & Dry Garlic, S.L.U. is a company on which millions of consumers rely, since it brings its healthy natural products to tables throughout the world, offering an ideal product for the culinary needs of all the world’s different cuisines.

For our company, the greatest profit is the satisfaction of all our consumers and respect for the environment, and our aim is therefore to ensure that our products are more and more healthy and natural.

Our success: increasingly satisfied and healthy customers.

Therefore, because the most important thing for us is YOU, we have designed our ten customer attention rules with you in mind.

1. OUR CUSTOMERS ABOVE ALL ELSE
 
2. NOTHING IS IMPOSSIBLE IF YOU WANT IT ENOUGH
Although it may sometimes be difficult to achieve exactly what our customers demand, with a little effort and the desire to give them the best attention, it is possible to achieve what they desire.
3. WE FULFIL ALL OUR PROMISES
 
4. THERE IS ONLY ONE WAY TO SATISFY THE CUSTOMER: GIVING THEM MORE THAN THEY EXPECT
 
5. FOR THE CUSTOMER, WE MAKE THE DIFFERENCE
The people from our team who come into direct contact with the customers have a great responsibility since they are the ones who can make a customer decide to come back or never to come back again; they make the difference.
6. A FAILURE ON ONE POINT IS A FAILURE IN EVERYTHING
Everything might be operating perfectly, but if there is a failure in the delivery time, or if the goods arrive damaged, or if we make a mistake while packaging and send our customer, say, a different variety of garlic than the one requested, everything goes awry. Our policy is to aim to make our customers’ experiences totally satisfactory.
7. AN UNSATISFIED WORKER CAUSES UNSATISFIED CUSTOMERS
 
8. OUR CUSTOMERS ARE THE ONES WHO JUDGE THE QUALITY OF OUR PRODUCTS
Although there are pre-established indicators within our company to measure the quality of our products, the only real truth for us is that it is our customers, in their mind and in their feelings, who calibrate our products and the service we offer them.
9. HOWEVER GOOD A SERVICE MAY BE, IT CAN ALWAYS BE IMPROVED
 
10. WHEN IT COMES TO SATISFYING THE CUSTOMER, WE ALL FORM PART OF A TEAM

And because care and respect for the environment is also of prime importance to us, every day, our company makes a responsible effort in the environmental field since this is the only real way of sustaining the planet and the best legacy for the coming generations.

Out of respect for life, we respect the environment

For this reason, all our products undergo the quality controls of the Global-GAP certification, and we are also working towards obtaining the BRC (British Retail Consortium) and IFS (International Food Standard) certifications.

 
  • Calle Prolongación del Rosario, S/N
  • 23519 Campillo del río, Jaén
  • Tlf. +34 953 63 61 22
  • Fax +34 953 63 62 41
  • info@freshdrygarlic.com
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